Customer Service
This year, Snow Business is partnering with property managers who will give insight into their snow & ice management decision-making process. Read the first interview here....
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Business
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Michael Nelson's latest sales commander column covers why the phrase "I'm just following up with you..." is overused in sales and what you can say instead....
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Sales & Marketing
Neil Glatt, CSP shares some tips on managing customer conflict while maintaining a good business relationship....
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Business
A recent experience at a local restaurant caused me to think about customer satisfaction and service failures and how it translates to the snow management business....
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Business
Snow Business Editorial Director Cherly Higley's latest blog discusses customer service and asks "What's your customer service plan?"...
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SIMA Blog
Read how Brent Ayles, vice president of Ayles Natural Landscaping Ltd. in Riverview, New Brunswick, successfully incorporates residential work into his company profile....
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Business
If your current storm strategy includes dispatching plows in a frenzy overnight and early morning, and then the equipment (and workers) are sitting idle a couple hours later, consider this: ...
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Business
SIMA recently conducted a survey of SIMA members and end-users. Over the next few months, SIMA Executive Director Martin Tirado will blog about these survey results, starting with asking cus...
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SIMA Blog
Many contractors claim to provide “the best service” around. Douglas Freer discusses scope scenarios and service expectations....
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Business
Solid sales and business strategies can help insulate your company from cutthroat pricing. These 11 strategies can help you minimize the impact of your worst competition....
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Sales & Marketing
