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A recent experience at a local restaurant caused me to think about customer satisfaction and service failures and how it translates to the snow management business.
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Managing sidewalk snow removal includes strong crews, good equipment, and solid planning.
Dave Harvey, owner of Xcav8 LLC in Rochester, VT, has been in the snow & ice management business for a short three years. Struggling to build his business, Harvey was dealt a heavy blow when Hurricane Irene hit.
Paul Vanderzon blogs about 3 benefits of staking client driveways on residential routes, including minimizing damage, easily identifying properties and advertising.
Get a preview of the Jan/Feb issue of Snow Business with a new column from SIMA Director of Education and Outreach Phill Sexton, as he answers the question "What if it's not snowing?"
